Return Policy
The ExploraTrack family of web sites prides itself on quality and customer satisfaction. In addition, all of our manufacturers warranty their products.
If you are not satisfied with your purchase you may return it for replacement, exchange or refund (excluding shipping and handling charges) within 30 days from the date of purchase with the following exceptions: weather stations are non-returnable once installed outdoors and software that has been opened is non-returnable. Orders from the Oregon Scientific Factory Outlet Store are final and non-returnable unless the item is defective. Defective factory outlet items may be returned for replacement only.
Original shipping costs and return shipping costs are also non-refundable.
All returns are subject to obtaining a Return Merchandise Authorization (RMA) number from our customer service department (1-800-414-8655). Office hours are from 8 a.m. to 5 p.m. (Pacific time) Monday to Friday.
You may also request an RMA online by accessing your account. Find the "Return Items" link for the appropriate order in your account main menu. You will then be prompted to supply additional information. All online return requests are processed within one business day whenever possible.
All returns of non-defective items are subject to a 15 percent restocking fee. All returns are also subject to inspection and testing.
We will not accept any returned merchandise without a valid RMA number.
RMA numbers are required on all returns. Packages that do not display a valid RMA number on the outside of the return container will be refused upon delivery.
When you receive your order, please keep the carton, including all packaging materials, inserts, manuals, warranty cards (not filled out) and all accessories for a 30-day minimum in the event that you need to return this product to ExploraTrack. All returned merchandise must be in the original factory carton including all packaging materials, inserts and manuals, warranty cards (not filled out) and all accessories.
- All returns must be packed in an outer shipping carton with a valid RMA number clearly written on the outside of the shipping carton in the upper left hand corner under the return address area. Returns that are received in manufacturer's boxes will be refused.
- Please do not tape or write anything on the item or the original manufacturer's carton. We reserve the right to refuse any such returns.
- A copy of your original invoice must be included in your return package.
- Please note that our Returns Receiving Department will without exception refuse any package that does not have a valid RMA number.
- Please ship the item back to us prepaid. We're sorry, but we are unable to accept COD or freight-collect shipments.
- We do not reimburse or refund return shipping charges.
Authorized returns sent using the United States Postal Service must be shipped to:
ExploraTrack
PO Box 1190
Cannon Beach, OR 97110
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Authorized returns sent using other parcel carriers (UPS, FedEx, etc.) must be shipped to:
ExploraTrack
1315 S. Hemlock
Cannon Beach, OR 97110
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Request Return Authorization
To send an order or part of an order back to ExploraTrack, you MUST request a Return Merchandise Authorization number (RMA#) through our site. Once we have received and processed your RMA request, we will send you instructions via email on how to return the unit to us.
You can request a return by finding the "Return Items" link for the appropriate order in your account main menu. You will then be prompted for several bits of information in order to send your return request. All online return requests are processed within one business day.
Please click here to go to your account main menu. (You may need to log in to access your account)
RMA#'s are required for all returns. Packages that do not display a valid RMA# on the outside of the return container will be refused upon delivery.
Returns for gift orders and phone orders should be requested over the phone at 1-800-414-8655. All other types of returns can be requested online.
Cancellation Policy
Once your order has been placed and processed, it can only be cancelled with approval from a customer service representative.
If you have a cancellation request please contact our offices between 8 a.m. and 5 p.m. (Pacific time) Monday to Friday at 1-800-414-8655. Orders cancelled prior to shipment are fully refundable. Orders cancelled after shipment and/or refused upon delivery are subject to a $10.00 fee plus any applicable shipping charges.
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