Order Policy
Once you have placed an order with us at ExploraTrack.com, we try to keep you informed of the entire order process via email. When you finish your order, an automated receipt is sent to your email account confirming the order you just placed. This email contains the products and shipping methods you requested, as well as your billing and shipping information and your personal Order Number. Reference this number with any problems or changes you would like to make to your order. We ask that you request these changes as soon as possible so that we can correct any errors before your order is sent.

If we have any problems with your order, we will call or email you to try and remedy the problem. For large orders, we may call you to confirm information on the order with you personally. As soon as we have fixed any difficulties with your order, we will ship your order out to you as soon as possible. Errors can be avoided by double checking your billing and shipping information, and making sure that your credit card information is completely correct.

When your order is shipped to you, you should receive a shipping confirmation containing your selected shipping method, your shipment's tracking number(s), and a direct link to UPS's or FedEx's tracking server for your order. (Please Note: UPS normally requires approximately 24 hours from time of shipment for the shipment to register in the tracking database.)

Payment Options
ExploraTrack.com accepts Visa, MasterCard, American Express, and Discover.

We are sorry, but we are not able to accept purchase orders at this time

Gift Order Information
Giving gifts with ExploraTrack.com is incredibly simple. While placing your order online, select "Yes" when asked if your order is a gift and your order will be sent to your recipient with a gift receipt that contains who the product was from, who it was to, and the products included in the order. No prices will be included on the receipt.

Difficulties With Ordering Online
Due to the large variety of computer systems and software available on the market we are not able to anticipate every user's system configuration. Our site is designed to be fully compatible with as many different web browsers and computer systems as possible, but sometimes our customers are unable to use certain portions of our site. These problems are almost always due to a problem with software or settings on the user's computer that block cookies which our site uses to maintain checkout and cart information. Other times our customers are using old versions of their web browser software. Our site makes use of JavaScript and Cascading Style Sheets, which require Internet Explorer 5+ or Netscape Navigator 6+ for full support. Other browsers such as Opera and Mozilla should work with our site but have not been tested fully.

If you are having problems adding products to your shopping cart, make sure that cookies are activated on your computer, then try adding products again. If your browser makes a distinction between First Party cookies, Third Party cookies, and Per-Session cookies, be sure that both First Party cookies and Per-Session cookies are Enabled.

If you are still unable to order, we suggest that you call us toll-free at 800-414-8655 between 9 AM and 5:30 PM, Pacific Standard Time, Monday through Friday. A customer service representative will be happy to help you place your order over the phone.